Burnout gets blamed on workload—especially in 911 dispatch, where the demands are constant. And in dispatch, the workload is real. But that’s not the whole story. Because two people can sit in the same room, take the same calls, work the same shift—and experience the job very differently. So what’s the difference? It’s not just what they’re handling. It’s what they believe they should be able to control. What Burnout Actually Feels Like When people talk about burnout, it’s of